Grievance Officer
Pursuant to Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and Section 9 of the Digital Personal Data Protection Act, 2023, the contact details of the Grievance Officer for Ko are:
Grievance Officer
[Name to be filled in]
Grievance Officer, Ko
- grievance@ko.local
- Postal
- [to be filled in], Chennai, Tamil Nadu, India
- Hours
- 10:00 – 18:00 IST, Mon–Fri (excl. public holidays)
Action required before launch: replace the bracketed placeholders above with a real, contactable individual's name and a real postal address. The IT Rules 2021 require this person be identifiable and reachable. Until those values are set, this page is non-compliant.
What you can write to us about
- Content that you believe violates the law or our Community Guidelines.
- Privacy concerns, including data correction or deletion requests.
- Defamation claims; copyright/trademark complaints.
- Reports of impersonation, fraud, or threats.
- Requests under the DPDP Act 2023 (access, correction, erasure, withdrawal of consent, nomination).
- Disputes that you have already raised on-platform but remain unresolved.
Timelines
- Acknowledgement: within 24 hours of receipt (IT Rules 2021, Rule 3(2)(a)(i)).
- Resolution: within 15 days of receipt for ordinary complaints (Rule 3(2)(a)(ii)). Removal of content depicting nudity or sexual content of any individual: 24 hours (Rule 3(2)(b)).
- DPDP Act requests: within 7 working days where feasible; we will inform you of any extension required.
What to include in your complaint
- Your name and a return email or postal address (required for response).
- The URL of the content or account, or the action you object to.
- The specific provision (law, rule, guideline) you believe was violated.
- Any evidence you have, including screenshots, links, and dates.
- For DPDP Act requests, a statement of which right you are exercising.
Escalation
If you are not satisfied with our resolution, you may approach:
- The Grievance Appellate Committee under Rule 3A of the IT Rules 2021 (for content-moderation disputes), at gac.gov.in.
- The Data Protection Board of India under the DPDP Act 2023 (for personal-data disputes), once it is operational.
- The competent civil or criminal court at Chennai, Tamil Nadu.
Other contact paths
For non-urgent matters, on-platform reporting (the Report button on any post or comment) is the fastest path. The Grievance Officer is for formal complaints requiring statutory acknowledgement.